Palautuskäytäntö

Modifying or canceling orders

It is possible for the customer to modify (or cancel) his order free of charge if we have not yet started processing the order. If the customer wants to modify or cancel the order, the customer can contact our customer service info@planetamino.com. We will charge the customer an additional fee of € 5 for editing or canceling an order that has already been processed. If the order is canceled after the delivery confirmation has been sent, we will charge the customer an additional fee of € 20. There is no right of return for food sold by the online store to the customer.

Business customers do not have the right to cancel an order.

The online store may change or cancel a customer’s order to correct an error if the wrong price has been stated for the product or the products have been sold out. The online store is not responsible for any information provided by third parties. If the order has to be canceled for reasons beyond the customer’s control, the refund process will be started as soon as possible after the cancellation of the order.